Refund & Cancellation Policy
1. Overview & General Policy
Ganga Seva Nidhi is dedicated to serving the community through non-profit cultural, educational, and social welfare programs. Donations, booking contributions, and payments made to the organization are directly utilized toward organizing spiritual programs, community development, and charitable activities.
Generally, all voluntary donations and contributions made online are non-refundable once processed successfully.
2. Exceptional Refund Eligibility
Refund requests will only be considered under specific circumstances, including but not limited to:
- Duplicate Payment: Due to a technical error or server glitch, duplicate charges were debited for a single transaction.
- Failed/Incomplete Transaction: Money was debited from your bank account or card, but a confirmation receipt was not generated.
- Unintentional Excess Amount: An incorrect payment amount was entered due to a data entry mistake.
Important Note: Refund requests must be submitted within 7 days from the transaction date along with valid proof of payment.
3. How to Request a Refund
If your transaction qualifies under the above criteria, please get in touch with our team with your transaction details:
4. Processing Timeline & Mode
Once your request is received, our administration team will review the transaction against our payment gateway logs.
- Verification typically takes 3 to 5 business days.
- Upon approval, refunds will be credited back directly to the original payment method (Credit/Debit Card, Net Banking, or UPI account) within 7 to 10 working days, subject to payment gateway policies.